4+ Best Freshdesk Alternatives (2025)

Explore top-notch alternatives to Freshdesk that enhance customer support and streamline operations.

Looking for Freshdesk alternatives? You're not alone. Many businesses seek solutions that better fit their unique needs. Alternatives like BotReply.AI and Robylon AI offer advanced automation features, while SupportMatic and Zupport provide user-friendly interfaces and robust support tools. When evaluating alternatives, consider factors such as pricing, scalability, and integration capabilities. Choosing the right platform can significantly enhance your customer service strategy and improve overall satisfaction.

Zupport

Zupport is an AI customer support that can perform actions, offers unlimited seats, and has a generous free plan. We aim to make AI customer support available to all companies and allow them to integrate AI easily into their customer support flows.

Zupport is an AI customer support solution designed to enhance customer service efficiency. It offers unlimited seats and a generous free plan, making AI support accessible to all companies. Users can configure their AI agent to perform actions on their behalf, streamlining customer interactions and integrating seamlessly into existing support workflows.

BotReply.AI

BotReply.ai unifies messages from your website, WhatsApp, Instagram, Telegram, and email into one smart inbox — with live chat + AI assistant. Built for WordPress/WooCommerce. Free access for early users + affiliate program for freelancers.

BotReply.ai unifies messages from your website, WhatsApp, Instagram, Telegram, and email into one smart inbox, featuring live chat and an AI assistant. Designed for WordPress/WooCommerce, it offers free access for early users and an affiliate program for freelancers, enabling businesses to automate responses and enhance customer support.

SupportMatic

SupportMatic is an AI-powered email support agent that automates responses, manages subscriptions, and integrates with Stripe and knowledge bases. Boost productivity, reduce response times by 90%, and streamline workflows with intelligent automation.

SupportMatic is an AI-powered email support agent that automates responses, manages subscriptions, and integrates with Stripe and knowledge bases. It boosts productivity, reduces response times by 90%, and streamlines workflows with intelligent automation, freeing up your team's time while maintaining the human touch customers expect.

Robylon AI

Robylon is an Agentic AI platform for Customer Support and pre-sales that automates over 90% of queries across Chat, Email, Tickets and Voice. At Robylon, we deliver 99% accuracy from day one with human-in-the-loop oversight and a transparent pay-per-resolution model.

Robylon is an Agentic AI platform for Customer Support and pre-sales, automating over 90% of queries across various channels like Chat, Email, Tickets, and Voice. With a focus on 99% accuracy from day one and human oversight, Robylon offers a transparent pay-per-resolution model, making it a scalable and cost-effective solution for customer-centric organizations.